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Part 2 – Process tools for Customer Centric design

The 5 Whys and Fishbone

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Part 2 of the Process Tools series

In Part 2 we will look at the 5 Whys and Fishbone. Join us in this series where we will look at the top process tools anyone involved in business change should know about to improve the customer experience.

PRESENTED BY Michael Michael

Hi, I'm Michael. I'm a Business Improvement Consultant with the mantra of "Improving Employee and Customer Satisfaction". Enjoy working for different companies across different industries...
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WEBINAR DETAILS

TIMES

Thu, 29 Sep 2016 - 11:00am AEST

DURATION

45 mins

CATEGORY

Business Strategy & Design

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