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Unit 10, 6 Fawkner Road, Australia
Karen is a self-professed organisational change management and service management rebel with a cause!
She pushes the boundaries of the profession to make things better for all. She is driven to make a difference.
Acclaimed internationally as an author and speaker, with industry acknowledgement of her reputation as a thought leader, she provides both strategic and practical advice and insights to her audiences.
2020 saw the publication of the revised edition of her celebrated publication ‘Balanced Diversity – A Portfolio Approach to Organisational Change’ which introduces a new and innovative framework for ensuring that changes become embedded into the fabric of the organisation.
2020 also saw the publication of “Unleash the Resiliator Within! A Handbook for Individuals” and “Unleash the Resiliator Within! A Handbook for Leaders”
Karen published her second book “Game On! Tactics to Win When Leading Change is Everyone’s Business” in 2019.
In 2014 itSMF Australia bestowed her with the Lifetime Achievement Award for her contribution to the industry.
For the last five years she has been voted one of the top 25 thought leaders in service management by HDI.
In 2018 Change Management Institute awarded her the Rebel Award for “The person breaking all the rules to make things better for all.”
Her clients include Motorola Solutions, Department of Defence, University of Melbourne, Sydney University, Datacom, NEC, Telstra, MMG and Fujitsu.
