Learning to Say No

We’ve all been a part of a meeting that either begins late, is unrelated to your current workload or didn’t end up requiring you at all. Or sometimes, all of the above.

This is one example of why it’s important to consider saying no to when it puts your workload at risk. Saying no isn’t about being selfish. It’s about being smart with the limited time you have each day.

How to say No

Saying no can be complex as you need to manage the other person’s reaction. Here are some ways to ensure your refusal comes across as clear and professional.

Wait, Consider and respond

Before we say no, we need the clearest picture possible to assess the request. Take what time you can to consider how long the request will take. Clarify the information and ask, “Is this a small thing that won’t take too long? Or is it a longer-term project? And how important is it?”

Be straightforward

This clarity goes both ways. Ensure the other person is across your reasoning. Be honest and up-front with describing your workload. Let them know what other tasks may suffer as a result. Make sure you’re both in sync with your priorities but keep an open mind if they need to change.

Offer an Alternative

If a colleague offers to have lunch, ask for a quick coffee instead. Think about what problem your help would be resolving. Perhaps you were the first solution that came to mind, and they just need help thinking of another.

Most importantly, consider your manner

Being considerate, clear and helpful will ensure that you come across as concerned. Expressing a balance of respect between their needs and your own is a surefire way to have the other party accept your no and keep you on good terms.

We all have a limited schedule and a limited amount of energy to spend throughout the day. Saying no can be hard in the moment, but not as hard as falling behind on your deliverables.